With over 10 years of experience in customer service management, Adelina has developed exceptional communication skills and a proven ability to deliver consistently high standards of service. She also has over 3 years of experience in the medical aesthetics industry, where she has built in-depth knowledge of patient journeys, clinic workflows, and the importance of safety, discretion, and personalised care.
Adelina successfully manages all bookings and patient enquiries, ensuring smooth scheduling, efficient clinic flow, and clear communication at every stage. Her work has helped improve appointment organisation, follow-up processes, and overall patient experience, contributing to reduced missed appointments and a more seamless visit for patients.
