Last updated: April 2026

At Dr Hans Clinics, we are committed to delivering your orders in a secure, timely, and transparent manner. This Shipping Policy outlines how orders placed on drhansclinics.co.uk are processed, dispatched, delivered, and managed, including circumstances involving delays, holidays, and exceptional events. By placing an order with us, you agree to the terms set out in this Shipping Policy.

1. Shipping Coverage & Destination Areas

We currently offer shipping to the following locations:

• United Kingdom (England, Scotland, Wales, and Northern Ireland)
• British Isles (subject to Royal Mail service availability)

At this time, we do not offer international shipping, unless explicitly stated on the product page or agreed in writing prior to purchase.

2. Delivery Partner

All orders placed on drhansclinics.co.uk are shipped exclusively via Royal Mail.
We do not use any alternative courier or logistics provider.

Royal Mail services are selected based on:

• Order value
• Parcel size and weight
• Delivery reliability
• Tracking availability (where applicable)

3. Order Processing & Dispatch Timelines

3.1 Order Processing Time

• Orders are typically processed and dispatched within 48 hours (2 business days).
• Processing time refers to order verification, product preparation, quality checks, secure packaging, and handover to Royal Mail.
• Orders placed on weekends or public holidays begin processing on the next working day.

Please note: Dispatch time is separate from delivery time.

3.2 Dispatch Confirmation

Once your order has been dispatched:

• You may receive a dispatch confirmation email
• Tracking details will be provided where Royal Mail tracking services are used
• Tracking updates are managed directly by Royal Mail

4. Estimated Delivery Timelines (UK)

Estimated delivery times begin after dispatch, not order placement.

These timeframes are estimates only and not guaranteed.

5. Public Holidays & Peak Period Delays

5.1 UK Public Holidays

Shipping and delivery services may be delayed during:

• UK Bank Holidays
• Christmas & New Year period
• Easter holidays

Royal Mail does not operate normally on public holidays, and delivery backlogs may occur before and after these dates.

5.2 Peak Periods

During high‑volume periods such as:

• Christmas
• Black Friday & seasonal sales
• National or regional disruptions

Customers should expect longer‑than‑usual delivery times, even for dispatched orders.

6. Delays Outside Our Control

While we strive to meet all dispatch timelines, drhansclinics.co.uk is not responsible for delays caused by circumstances beyond our control, including but not limited to:

• Royal Mail operational delays
• Extreme weather conditions
• Industrial action or strikes
• National emergencies
• Customs or regional delivery restrictions
• Incorrect or incomplete delivery information provided by the customer

Once an order is dispatched, delivery responsibility transfers to Royal Mail.

7. Incorrect Addresses & Failed Deliveries

7.1 Customer Responsibility

Customers are responsible for ensuring that:

• Delivery address details are accurate and complete
• Postcodes are correct
• Recipient name matches the delivery address

We cannot amend addresses after dispatch.

7.2 Returned to Sender

If an order is returned due to:

• Incorrect address details
• Failed delivery attempts
• Refusal of delivery

We reserve the right to:

• Re‑charge shipping fees for re‑dispatch
• Deduct shipping costs from any refund issued

8. Lost, Missing, or Delayed Parcels

8.1 Delayed Parcels

If your order has not arrived within 7 business days after dispatch, please contact us using the details at the end of this policy.

We may initiate an investigation with Royal Mail if appropriate.

8.2 Lost Parcels

A parcel is considered lost only when:

• Royal Mail formally confirms the loss
• The parcel has exceeded Royal Mail’s lost‑item timeframe

Replacement or refund decisions will be made at our discretion once confirmation is received.

9. Partial Deliveries

In rare situations, orders containing multiple items may be shipped in separate parcels.
There will be no additional shipping cost to the customer for this.

10. Packaging & Handling

• All products are securely packed to minimise damage during transit
• Discreet packaging may be used where appropriate
• Fragile items are clearly labeled for handling

However, we are not liable for damage caused by mishandling after dispatch by the delivery carrier.

11. Medical, Skincare & Regulated Products

Some products sold by drhansclinics.co.uk may be:

• Temperature‑sensitive
• Medically regulated
• Time‑critical

Delivery estimates remain subject to Royal Mail service conditions. Delays caused by courier limitations do not automatically entitle customers to refunds unless legally required.

12. Shipping Fees

• Shipping costs are displayed at checkout
• Fees may vary depending on order size and delivery method
• Promotional or free shipping offers are subject to terms and availability

13. Refunds Related to Shipping

Shipping fees are:

• Non‑refundable once an order has been dispatched
• Refundable only in cases where delivery failure is directly attributable to us

Refunds follow our Returns & Refunds Policy, which should be read alongside this policy.

14. Changes to This Shipping Policy

We reserve the right to amend this Shipping Policy at any time without prior notice.
Changes take effect immediately upon being published on the website.

Customers are encouraged to review this policy before placing any order.

15. Contact Information

For shipping‑related enquiries, please contact:

Dr Hans Clinics
Website: https://drhansclinics.co.uk
Email: info@drhansclinics.co.uk
Response time: 1–2 business days