At Dr Hans Clinics, we aim to process orders quickly and efficiently to ensure timely delivery. This Cancellation Policy explains when and how an order placed on drhansclinics.co.uk may be cancelled, and the limitations that apply once an order enters processing or dispatch.

This policy should be read alongside our Shipping Policy, Refunds & Returns Policy, and Terms & Conditions.

1. Order Cancellation Overview

Customers may request an order cancellation only before the order has been processed or dispatched.
Due to the nature of our products and our fast dispatch timelines, cancellation requests are time‑sensitive and not guaranteed.

2. Cancellation Before Dispatch

2.1 Eligibility

An order may be cancelled if:

• The order has not yet been dispatched
• The order has not entered packing or fulfilment
• The cancellation request is received and confirmed in writing by us

Orders are typically processed within 48 hours, and in some cases sooner.

2.2 How to Request a Cancellation

To request a cancellation, customers must:

• Contact us immediately after placing the order
• Provide the order number
• Use the official customer support contact listed on our website

Submitting a cancellation request does not guarantee cancellation.

3. Orders That Cannot Be Cancelled

Once an order has:

• Entered processing
• Been prepared for dispatch
• Been handed over to Royal Mail

It cannot be cancelled under any circumstances.

This includes:

• Orders prepared outside normal business hours
• High‑volume or promotional periods
• Expedited fulfilment due to stock availability

4. Cancellation After Dispatch

4.1 No Post‑Dispatch Cancellations

Once an order has been dispatched:

• Cancellation is no longer possible
• The order is treated as a completed shipment

Customers must instead refer to our Refunds & Returns Policy, which may or may not permit a return depending on the product type.

4.2 Refusal of Delivery

Refusing delivery does not constitute a cancellation.

If an order is returned to us due to refusal:

• Original shipping costs may be deducted
• Return eligibility will be assessed in accordance with our Returns Policy
• A refund is not automatic

5. Clinical, Medical & Hygiene‑Sensitive Products

Due to safety, hygiene, and regulatory considerations:

• Many products cannot be cancelled once processing has begun
• Products prepared in sealed or controlled environments are excluded from cancellation once packaged
• This applies even if dispatch has not yet occurred

6. Subscription or Repeat Orders (If Applicable)

If your order involves:

• Subscription products
• Automated repeat orders

Cancellations must be made prior to the next billing or processing date.
Failure to cancel in time may result in fulfilment of the next cycle’s order.

7. Effect of Cancellation on Payments

7.1 Approved Cancellations

If a cancellation is approved:

• A full refund will be issued
• Refunds are processed via the original payment method
• Processing times may vary depending on the payment provider

7.2 Declined Cancellation Requests

If a cancellation request is declined because the order has progressed:

• The order will continue as normal
• Shipping and returns terms will apply

8. Promotional & Discounted Orders

• Cancellation eligibility applies equally to promotional orders
• Discounts or offers applied at purchase may not be re‑issued
• Free gifts included in cancelled orders may be voided

9. Abuse or Repeated Cancellation Requests

We reserve the right to:

• Limit cancellation privileges
• Refuse future orders
• Suspend accounts

If we identify repeated or abusive cancellation behaviour.

10. Policy Amendments

This Cancellation Policy may be updated at any time without prior notice.
The policy version active at the time of purchase will apply.

11. Contact Information

For cancellation requests or enquiries, please contact:

Dr Hans Clinics
Website: https://drhansclinics.co.uk
Email: info@drhansclinics.co.uk
Response timeframe: 1–2 business days

Important Notice

Due to the fast processing and sensitive nature of our products, once an order moves into fulfilment, it cannot be stopped. We strongly recommend reviewing your order details carefully before completing your purchase.